Refund policy
Welcome to maanacrafts.com! We take pride in providing high-quality digital crochet patterns for your creative projects. Please take a moment to review our Return and Refund Policy:
Digital Product Purchases
Due to the nature of digital products, all sales of crochet patterns are final and non-refundable. Once a digital pattern has been purchased and downloaded, we cannot offer a refund or exchange.
Exceptional Circumstances
We understand that sometimes issues can arise. If you experience any of the following, please contact us, and we will do our best to assist you:
- Download Problems: If you have trouble downloading your purchased pattern, please reach out to us within 7 days of purchase. We will work to resolve the issue promptly.
- File Corruption: In the unlikely event that the file you receive is corrupted or cannot be opened, contact us immediately, and we will provide a functional file as soon as possible.
- Accidental Duplicate Purchase: If you accidentally purchase the same pattern twice, let us know, and we will evaluate the situation for a possible refund or store credit.
How to Contact Us
For any questions or concerns regarding your purchase, please email at info@maanacrafts.com. Include your order number and details about the issue so we can assist you efficiently.
We appreciate your understanding and support. Happy crocheting!